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Success as new Richmond Medical Centre opens

Dates: 20, October, 2017 Category: CCG News

Hundreds of patients have had appointments at the new multi-million pound home of Richmond Medical Practice in North Hykeham.

Doctors and staff at the surgery moved the short distance from their previous base to the new built for purpose facility on Moor Lane on Monday.

Now, the first patients have been seen by the seven GPs and six nurses in the state of the art building, owned by NHS Property Services, which cost £2.2 million to build.

The practice’s new home is almost three times the size of its previous location and its 10,300 patients are now benefiting from a larger waiting room with second waiting area upstairs, purpose-built consultant areas and improved access for disabled people.

Making a difference

Dianne Taylor, practice manager at Richmond Medical Practice, said she was delighted to finally be able to welcome patients to the new surgery.

Entrance to the new Richmond Medical Centre

She said: “It is making a huge difference. We are experiencing the benefits of having rooms for each doctor and patients can now receive healthcare in a building they deserve and are entitled to.

“It has been a busy few days and the staff have been excellent. The move went surprisingly smoothly and patients haven’t been inconvenienced.

“Patients have said they like that there is plenty of room in the waiting area and that they now have a lot more confidentiality at reception.

“We now have all the phones ringing upstairs so it is a quieter practice.”

The two-storey building has photo-voltaic cells on its roof to help off-set energy costs. With the way it has been designed, the building can also be extended if demand requires.

John Watson Waiting Room

The ground floor waiting room has been named after the chairman of the practice’s Patient Participation Group, John Watson.

John Watson in the Richmond Medical Centre waiting room named after him

He has been involved in the project since joining the PPG more than nine years ago and said he was proud to see the building come to fruition.

He said: “I joined the PPG with the intention of helping to get this new surgery. Sometimes it has been like hitting your head against a brick wall but now it is wonderful.

“It was a total surprise to be told they wanted to name the waiting room after me. Dianne rang me one day about six weeks ago and asked if I would mind them doing it and I was delighted to accept – although I only expected it to be a little plaque.

“I am chuffed and very proud. I have taken lots of stick from my family but they are proud that I have been honoured in this way.

“It is great to see the staff are so happy and have far better working conditions and the patient experience is much better.

“It is a safe, modern environment and is an up to date medical building.”

Patient benefit

Sarah-Jane Mills, Chief Operating Officer at NHS Lincolnshire West CCG, said the new facility would be of real benefit to patients.

She said: “We are delighted that this purpose-built facility has been finished and it will offer thousands of patients more choice and care closer to home.

“Having a family GP is the best way to ensure continuity of care and by having modern, up to date facilities will hopefully encourage more patients to register with the GPs at Richmond.

“The facility also supports our commitment to providing good access to high quality primary care.”

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