U-turn for GP practice rated Good by CQC

A GP practice previously rated Inadequate and placed in special measures has landed a Good rating from the Care Quality Commission (CQC).

Trent Valley Surgery in Saxilby, member of NHS Lincolnshire West Clinical Commissioning Group, has swung from Inadequate to Good following a visit by CQC inspectors in December.

It is now rated Good in all areas except one – how caring its services are – where it was rated Outstanding.

Dr Suresh Nagappa, GP partner at the practice, said:

We are incredibly pleased with the result of the latest CQC inspection.
There has been some good leadership from the management team and excellent team work from everyone at the practice as a whole.

We have a very supportive patient population who stood by us all along and never made us feel we were inadequate.
The CQC inspection team encouraged our improvement efforts, and our wonderfully pro-active patient participation group were also a huge help.

Inspectors found that, since the original CQC visit, Trent Valley Surgery had taken significant steps to improve leadership and improve the quality and safety of its services.

Paula Bacon, practice manager, said:

When I joined the practice in February 2016 I really felt that we would be able to turn it around, and I’m delighted to say we have.
It took relentless and dogged determination –– but we did it as a team.

Communication with the staff was imperative and there were regular progress reports at staff meetings.

It was also important to make sure everyone felt some kind of ownership and that whatever they did to contribute, no matter how small, it was important.

All of the practice team stayed motivated and it is testament to their hard work that we have now been rated Good by the CQC.

Professor Steve Field, chief inspector of General Practice at the CQC, said:

At latest inspection we found the providers had significantly strengthened their leadership and management and had taken a proactive team approach towards making and sustaining improvements in quality.

Staff had the skills, knowledge and experience to deliver effective care and treatment.

The practice had a clear vision and strategy to deliver high quality care and promote good outcomes for patients.

Data from the national GP patient survey showed patients rated the practice higher than others for almost all aspects of care. In the most recent results the practice had been ranked seventh in England.

It is clear that the practice took our findings seriously, seeking external advice to help it improve and working hard to implement the necessary changes.

All of the staff should be extremely proud of what they have achieved and I applaud the dedication and commitment they have shown to improving the care of their patients.

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