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New free to call number for PALS

Dates: 5, October, 2017 Category: CCG News Health advice

The number used to access advice and support for community health services and GP practices in Lincolnshire is changing to a ‘free to call’ number.

The Patient Advice and Liaison Service (PALS) can now be called on 0300 123 9553. This replaces the old 0845 number with immediate effect.

PALS provides confidential advice and support. It helps members of the public deal with any questions they have about the care they’ve received from any services provided by:

  • Lincolnshire Community Health Services NHS Trust
  • South Lincolnshire Clinical Commissioning Group
  • Lincolnshire West Clinical Commissioning Group
  • Lincolnshire East Clinical Commissioning Group
  • South West Lincolnshire Clinical Commissioning Group

Any queries or concerns relating to the care provided by other health trusts, including United Lincolnshire Hospitals NHS Trust or Lincolnshire Partnership NHS Foundation Trust, should still be directed to their own individual PALS services.

Here to listen

Nicola Jackson, senior PALS and complaints officer at Lincolnshire Community Health Services NHS Trust, said: “We are pleased to be able to offer the public a ‘free to call’ number to access PALS.

“The service is available from 9am to 5pm, Monday to Friday. It can answer questions, listen to any concerns or to guide and signpost to services available.”

For more information about PALS, including other alternative ways to contact the team, visit

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