Services available from your GP practice

There are lots of services available from your GP practice, all of which are provided by a range of health care staff.

Often the perception is that patients have to be treated by a doctor. This is not always the case as doctors within GP practices are supported by a specialist team of nurses, healthcare assistants, physiotherapists and pharmacists.

Below are a series of videos that explain the roles of different staff working within a GP practice and how they can support you to manage your health and wellbeing.

Advanced Nurse Practitioner

It’s not always necessary to see a doctor. Advanced Nurse Practitioners are highly skilled and can deal with most health conditions and illnesses. They can prescribe medications and refer patients for treatment from other health services. Watch the video below to find out more:

Clinical Pharmacist

Clinical Pharmacists are becoming more common place in GP practices and highly skilled at reviewing medications for patients who have long term conditions. They can also treat minor illnesses and refer patients onto other services. Watch the video below to find out more:

GP (Doctor)

Doctors are best placed to support you to treat acute illnesses or manage long term conditions; however they are supported by a specialist team of other healthcare staff who are able to help you with other illnesses or conditions. Watch the video below to find out more:

Healthcare Assistant

Healthcare Assistant take blood samples from patients and carry out annual health checks including checking a patient’s blood pressure, urine, weight, and family history. They also offer health advice and information. It can often be much quicker to get an appointment with a Healthcare Assistant than a doctor or practice nurse.

Paramedic Practitioner

Paramedic Practitioners carry out home visits and give advice over the phone to patients unable to travel to the surgery. Patients are normally elderly, infirm or nearing end of life.

This means doctors and other healthcare staff are able to see and treat more patients in the surgery.

Patient Care Advisor (Receptionist)

Receptionists are trained to make sure you receive the most appropriate advice or treatment for your illness or condition. Make sure you explain your symptoms to them when they ask so you can be seen by the right person as quickly as possible. Watch the video below to find out more:


A third of doctors’ appointments are for treating patients with muscle, joint, or back pain. Patients with these types of conditions are much better seeing a physiotherapist at their GP practice rather than a doctor. Watch the video below to find out more:

Practice Manager

Although not clinically trained, practice managers ensure GP practices run smoothly behind the scenes. As GP practices evolve, patients will be required to be more flexible as to who they are seen by, and in some cases where they receive treatment. Watch the video below to find out more:

Practice Nurse

Practice nurses can deal with minor injuries and illnesses when advice or treatment from the pharmacy hasn’t resolved the issue. They can also carry out reviews to help you manage long term conditions such as diabetes, asthma or heart disease. It can often be quicker to be seen by a practice nurse than it is a GP. Watch the video below to find out more: